Privacy Policy

Privacy Policy

Spark Pro Cleaning Equipment

Spark Pro Cleaning Equipment respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our online store, contact us, or place an order.

1. Who we are

Spark Pro Cleaning Equipment is an online store that sells cleaning machines, equipment, accessories, and related products in South Africa.

2. Personal information we collect

We may collect the following personal information when you use our website:

Contact form information

When you submit an enquiry through our contact form, we may collect:

• Your name
• Your email address
• Your phone number
• Your message or enquiry details

Checkout and order information

When you place an order, we may collect:

• Your name
• Email address
• Phone number
• Billing address
• Delivery address
• Company name, where applicable
• Order notes
• Product items ordered
• Order and transaction details

Payment information

Payments on our website are processed through Stitch, our payment gateway provider. We do not store your full banking or card details on our website. Stitch may collect and process payment-related information in order to complete your transaction.

Website usage information

We may collect basic technical and usage information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website or source

We may use Google Analytics to help us understand how visitors use our website and to improve
our online store. Google Analytics may use cookies and similar technologies to collect website usage information.

3. How we use your personal information

We use your personal information to:

• Respond to customer enquiries
• Process and fulfil orders
• Arrange billing and delivery
• Communicate with you about your order
• Process payments through Stitch
• Provide customer support
• Improve our website, products, and services
• Prevent fraud and protect our website
• Comply with legal, tax, accounting, and regulatory obligations

4. Legal basis for processing

We process personal information where it is necessary to:

• Fulfil a contract with you, such as processing and delivering your order
• Respond to your enquiry or request
• Comply with legal obligations
• Protect our legitimate business interests
• Improve our website and customer experience
• Process information where you have given consent, where required

5. Sharing your personal information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary, including:

• Payment service providers, including Stitch
• Delivery and courier service providers
• Website hosting and IT service providers
• Email and communication service providers
• Analytics providers, including Google Analytics
• Professional advisers, where required
• Regulators or authorities where legally required

These third parties may only process your information where necessary to provide their services or where required by law.

6. Cookies and analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, analyse website traffic, and improve user experience.

We may use Google Analytics to collect information about how visitors interact with our website. This helps us understand website performance, popular pages, and general visitor behaviour.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

7. Payment processing

When you make a payment, your payment may be processed securely by Stitch. Payment information is processed according to Stitch’s own privacy and security practices.

We may receive limited payment confirmation information from Stitch, such as transaction status, payment reference, and payment confirmation details, but we do not store your full card or banking details.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete orders and deliveries
• Provide customer support
• Keep business and accounting records
• Comply with tax, legal, and regulatory requirements
• Resolve disputes and prevent fraud

When personal information is no longer required, we will delete it or anonymise it where reasonably possible.

9. How we protect your information

We take reasonable and appropriate security measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

10. International transfers

Some of our service providers, such as website hosting, payment, analytics, or technology providers, may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that it is protected in line with applicable privacy laws.

11. Your rights

Under applicable South African data protection laws, including the Protection of Personal Information Act, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct or update your personal information
• Ask us to delete personal information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details listed above.

12. Marketing communications

We will only send you marketing communications where permitted by law or where you have agreed to receive them.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

13. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should read the privacy policies of any third-party websites you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated effective date.

15. Contact us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Spark Pro Cleaning Equipment
Email: sales@sparkpro.co.za
Phone: +27 (0) 64 504 8308